Skills & Competencies for Retail Store Shift Supervisor

Retail Store Shift Supervisor job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Retail Store Shift Supervisor

Supervises the staff of a retail store during an assigned shift.

JOB RESPONSIBILITIES for Retail Store Shift Supervisor

Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise.

Retail Store Shift Supervisor SALARY RANGE

BASE 50%
$36,332
TOTAL 50%
$36,556
Job Level
S01
Job Code
HS08000281
Education/Degree
High School Diploma or Technical Certificate
Reports To
Store Manager

Retail Store Shift Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Shift Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

5 hard skills or competencies (industry competencies) for Retail Store Shift Supervisor

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
See 4 More Skill Behaviors
2 Industry Competency – Retail Store Opening
Proficiency Level -2
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Lists the pivotal variables influencing the success of retail store unveilings.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Uses appropriate tools to gather demographic data and explore potential store locations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes data analytics and insights to evaluate consumer behavior and other opportunities.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Plans and manages budget to ensure efficient resource allocation for the store launch.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts the legal prerequisites for store registration and acquisition of essential licenses and permits.
See 4 More Skill Behaviors
3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

1 general skill or competency (Job family competency) for Retail Store Shift Supervisor

1 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
See 4 More Skill Behaviors
3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Shift Supervisor

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
See 4 More Skill Behaviors
2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
See 4 More Skill Behaviors
3 Retail Store Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Shift Supervisor
Proficiency Level - 4
5 Competency for - Retail Store Shift Supervisor
Proficiency Level - 5

Summary of Retail Store Shift Supervisor skills and competencies

There are 5 hard skills for Retail Store Shift Supervisor, Retail Industry, Retail Store Opening, Retail Operations, etc.
1 general skills for Retail Store Shift Supervisor, Promotion.
8 soft skills for Retail Store Shift Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Shift Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.